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Returns

In the unlikely event that you are not completely happy with your Retro Fred’s purchase, or you require an exchange in size, please fill in the returns form that will be with your order and send this along with your return to the address below. The garment/s need to have their original tags and packaging and be returned within 14 days of the order being delivered to you. The costs of returning the goods are your responsibility and we strongly recommend that you return items using a Royal Mail 1st Class Recorded Delivery as we cannot be held responsible for items that are lost in the post when being returned to us.

Retro Fred’s
Alliance House
Honywood Business Park
Honywood Road
Basildon
Essex
SS14 3HW
Please quote your order number in all correspondence.

We aim to process all returns as quickly as possible but reserve the right to refuse the return of items where it is apparent that the product has been washed or worn repeatedly.
Please allow up to 10 working days from receipt of a return for the replacement goods to be despatched, it can take up to 28 working days for a refund to be processed and reflect in your account. We’ll send you an email to let you know once we’ve processed your return with the details of any refunds and exchanged items.
If we do not have the available stock for the requested exchange a refund will automatically be processed and a confirmation sent to the account email address. In some cases we will email to ask if you would like an exchange for something else.
All refunds will be as per the original method of payment. If you have received a faulty, damaged, or incorrect item, we will refund the return postage costs to the card you used to make the order with, again we strongly recommend that you return items using a Royal Mail 1st Class Recorded Delivery as we cannot be held responsible for items that are lost in the post when being returned to us.
For UK customers we will send the exchange back out free of charge. For International customers will have to charge the additional carriage costs on all exchanges to be sent back out, you will notified by email on the best way to pay this.

Errors with Orders:
On the rare occasion mistakes with orders can occur. If the items you have received are not as ordered, or you have an item(s) missing, please contact fred@retrofreds.com and quote your order number for advice on how to proceed. We ask that any discrepancies be reported to us within five days of receipt. Please be assured that we will endeavour to process all exchanges as quickly as possible but at busy periods it may take a little longer.